Effective Date: 25 August, 2025

This Privacy Policy describes how Fb Marketplace Chatbot ("the Bot," "we," "us," or "our") collects, uses, stores, and shares information from users ("you" or "your") who interact with our bot on the Facebook Messenger platform and/or Facebook Marketplace. We are committed to protecting your privacy and handling your data with transparency and care.

1. Data Collection

We collect information to provide and improve the Bot's functionality and to manage our services. The types of data we collect include:
Information You Provide Directly: When you interact with the Bot, you may provide us with information directly. This may include:
User ID: We collect your unique Facebook User ID to identify you and link your conversations and requests to your account.
Conversational Data: The content of your messages and conversations with the Bot, including product inquiries, negotiation details, and any other text or images you send.
Listing Information: Information about items you are interested in buying or selling through the Bot, such as product descriptions, prices, and images.
Contact Information: If you provide it voluntarily for communication purposes (e.g., an email address for receiving notifications).
Information Collected Automatically: We may automatically collect certain technical information when you interact with the Bot. This may include:
Timestamp: The date and time of your interactions with the Bot.
Device Information: Information about the device and software you use to access Facebook Messenger, such as device type and operating system.
Usage Data: Details about how you use the Bot, such as the features you access, the commands you use, and the frequency and duration of your interactions.
Note: We do not collect or store sensitive personal information such as your full name, physical address, phone number, or payment details unless you explicitly provide it for a specific, aformentioned purpose, such as a negotiation or transaction facilitated by the Bot. We never collect or store your Facebook password.

2. Handling of User Data

We handle your data responsibly and for specific, legitimate purposes. The data we collect is used to:
Provide and operate the Bot: To allow you to interact with the Bot, respond to your inquiries, facilitate transactions, and provide customer support.
Improve the Bot's functionality: To analyze user behavior and feedback to enhance the Bot's features, conversational abilities, and overall user experience.
Communicate with you: To send you messages related to your use of the Bot, such as transaction updates or responses to your queries.
Ensure compliance and security: To detect and prevent fraudulent or malicious activity, and to ensure compliance with the Facebook Platform Policies and all applicable laws.

3. Data Storage

We are committed to the secure storage of your data.
Data Security: We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. This includes technical and organizational safeguards such as data encryption, access controls, and secure servers.
Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. Generally, we will retain your conversational data and related information for a limited period after your last interaction, to assist with future inquiries and to improve our service. We will delete or anonymize your data when it is no longer needed.

4. Data Sharing

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:
With Facebook/Meta: Your interaction with the Bot is through the Facebook Messenger platform, and as such, your data is processed in accordance with Facebook's own Data Policy. We share data with Facebook as required for the Bot to operate and to comply with their platform policies.
With Service Providers: We may use third-party services to assist us in operating the Bot, such as hosting providers or analytics services. These third parties are only granted access to the data necessary to perform their specific tasks and are contractually obligated to protect your data and handle it in accordance with this Privacy Policy.
In a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to protect our rights, the safety of our users, or to prevent illegal activity.

5. Your Rights and Control Over Your Data

You have the right to access, correct, or delete your personal data.
Requesting Data Deletion: If you would like to have your data deleted from our systems, you can send us a request via email at info@fbmarketplacebots.com or by using the Bot command delete my data. Upon receiving a valid request, we will take all reasonable steps to delete your data from our active databases, in accordance with applicable legal obligations.
Accessing Your Data: To request access to the data we have collected about you, please send an email to info@fbmarketplacebots.com.
Facebook Controls: You also have control over your data through your Facebook account settings. Please refer to the Facebook Data Policy for information on how to manage your privacy settings and permissions on their platform.

6. Children's Privacy

The Bot is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Bot after any changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@fbmarketplacebots.com